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Job Description: Community Manager:
The Community Manager is responsible for managing two manufactured home communities and one commercial building in Yucaipa, CA. This includes:
- Customer service
- Renting activities
- Accounting activities
- Overseeing community maintenance
- Supervision
A more detailed explanation of the job duties is further down this web page.
It is a full time position, 8 hours per day, 5 days a week. The schedule is either Monday through Friday, or Tuesday through Saturday, 8:30am to 5:30pm.
- There are two paid ten minute breaks, one in the morning and one in the afternoon. There is also a one hour lunch break (unpaid) from 12:00p-1:00p.
- Compensation is discussed further down of this page.
This is a career opportunity. You must be looking for a long-term position.
You should be an organizer, a positive person, a good communicator-both written and verbal, experienced with computer/word processing, have a good sense of humor, be a fast learner with a quick mind and be willing to work hard and smart. You'll work alone in a manufactured home community office in Yucaipa. This is an exciting atmosphere in a people-oriented business. This is NOT an entry-level position.
This is a career opportunity. You must be looking for a long term position.
Qualifications:
A warning: You must be flexible. Your job will change according to the projects we have going. Your job will not always be clear-cut. In other words, I can't give you a job description up front which will include everything.
Some characteristics you MUST have:
- You must be a person of extremely high integrity.
- Super positive attitude
- Cheerful and enthusiastic
- Great customer service
- Good communicator, both written and verbal
- Excellent computer skills (Word, Excel, Internet Explorer, email)
- Type 30+ words per minute
- Good poise and people skills, not easily intimidated
- Problem solver
- Organized
- Punctual & dependable
- Strong sense of urgency-gets things completed, not a procrastinator
Other desirable characteristics:
- Enjoy a busy pace and handle stress well
- Can prioritize work-is organized and can set weekly goals and stick to them
- Can set daily schedule and stick to it
- Can integrate new projects tasks into your daily and weekly schedule, and prioritize them. Your supervisor will periodically email new projects or tasks throughout the month.
- Prioritize & accomplish projects and tasks
- Dedicated, loyal & can observe confidentiality
- Self-starter, highly motivated, enthusiastic and a take-charge person
- Committed to treating clients well
- Happy, with a positive attitude and a good sense of humor
- Fast learner with a quick mind, and willing to work hard & smart
- Detail-oriented
- High standards for presentation on all written/printed material
- Good phone skills and friendly/cheerful phone voice.
- Must speak & write English clearly. Ability to speak Spanish is a plus but not required.
Expectations:
- Appearance: A casual appearance denotes a casual regard for career. We require a business appearance at our office.
- Flexibility and Communication---Communication is essential. OVERCOMMUNICATE. Email is best except in emergencies. Since you're working alone, your supervisor will need to know where you are, what you're working on. You'll do this by submitting a Daily Report which outlines everything you're working on each day. The Daily Report is how you track and communicate about all tasks & projects and communicate their status to your supervisors. You are the eyes and ears of the company. Along with your Daily Report, you'll email photographs and any other information which you think your supervisors should know. Don't make your supervisors wonder about the status of work assigned to you; instead, keep them well-informed via the Daily Report. For personal needs like time off or longer lunches, give plenty of advance notice (except of course for true emergencies), stating when and how you'll make up the time you're taking off. Schedule your vacation time well in advance and coordinate it with your supervisors. Your employer doesn't mind being flexible, but does not like being uninformed or being unpleasantly surprised at the last second.
- Discretion: Everything about clients and about the company is confidential.
- Team Player: A team player who wants the success of the company is truly valuable. One who is willing to do extra to ensure the success of the company is irreplaceable.
- Problem solving: An employee who solves problems and makes good decisions is extremely important to an employer. OUR POLICY: BEFORE you bring a question or problem to your supervisor, you must first come up with three solutions. Then, you must choose which solution you recommend, and be prepared to explain why. Often, you'll find that going through this process removes your need to come to to your supervisors. Or, if you still need to, you've now made it easier for your supervisors to help you solve it. Early on, you'll need to bring more to your supervisors. Once you're accustomed to their style and preferences, you'll be more able to make decisions independently.
- Working Time: Working 8 to 5 doesn't mean you arrive at 8 A.M.; it means you are there at least 5 minutes early, ready to start work at 8 A.M. Leaving at 5 doesn't mean your coat is on and your hand is on the door at 5 P.M. on the dot. For lunch, you don't stop working until 12 P.M. and you're back at your desk working at 1 P.M. Personal calls for five minutes may not seem like stealing to you, but you're cheating your boss. A ten-minute personal call each day multiplied by five days adds up to almost one hour a week you steal from your employer. We expect a high level of integrity and loyalty.
- Positive attitude, not easily offended: You can let a lot of stuff roll off your back. You're not quick to take offense and you don't hold grudges. While we care about you, most of the time the workplace is not the place for personal problems. They stay at home or are handled on break. During working hours, we focus on the work at hand. Also, it's helpful to know that we have a "the buck stops here" attitude toward our clients. They want someone who solves their problems, someone they can complain to without having us complain back. So, our attitude is "WHATEVER IT IS, WHATEVER IT TAKES, WE'LL HANDLE IT, CHEERFULLY." It's what we get paid for. It's the service we provide. But, it means we have our plates full-we can't also deal with the personal challenges of the staff during working hours. We can't have complainers. Your attitude has to be "I'm OK with it, it's part of the job" and simply have a cheerful heart doing your best with a smile.
- Cut expenses: Always look for ways to cut expenses, not create new ones just to make your job easier. Analyze all the expenses and determine if they can be eliminated or decreased.
- Caring: Employers surveyed across the United States all want the same thing. They want you to care about the client, the company, about the quality of work, about the goals and, most important, about your job, always wanting to do your very best.
- Learning: An employee who is constantly learning about the job, the company and the business, listening to tapes, reading and always searching for new cutting-edge ideas is a real asset.
- Initiative The ability to proceed on projects or tasks without supervision and instructions is a valuable quality. The employee who can do this is truly irreplaceable!
- Honesty, Integrity & Loyalty: These are essential.
- Mistakes: You'll make them. It's OK. It's what we learn from our mistakes that makes us valuable to others. The only way to fail is not to try. Just always do your best. When you make a mistake, correct it or find a solution. Let me know about the mistake and how you have or will correct it. Ask for help. There are no dumb questions-if you don't know something, ask.
- Have Fun!
DUTIES AND RESPONSIBILITIES:
In the performance of duties as Community Manager, you are responsible only to LFM (the community management company), REA (the community operator) and the owners of the community. To establish sound business practices and good public relations with tenants, contractors, suppliers, the public and public officials, and to maintain the property and positive social atmosphere of the community in the highest of standards are essential requirements and implied responsibilities.
The Community Manager is responsible for the performance of these functions:
A. Renting Activities (Advertise, rent and show vacant spaces (including vacant park-owned homes):
- Advertising
- Displaying/showing
- Lease/rent collections
- Obtaining and approving applications to rent
- Drawing all lease/rental agreements and all other residency documents
- In-community sales cooperation
- Serving notices
- Contact dealers and inform of vacancies
B. Accounting Activities:
- Collect all rents promptly when due
- Deliver monthly invoices to tenants
- Deposit rents promptly to owners account or as instructed
- Petty cash records, monthly reports
- Daily/monthly records, updated tenant and rental lists
- Monthly billing and receipts of all rentals due and paid
C. Supervise Maintenance Activities:
- Supervise employees and contractors to do such maintenance as may be necessary to keep outside major plumbing, electrical and maintenance bills to a minimum, including:
- Water leaks, gas leaks, sewer and water stoppage
- Clubhouse, laundry buildings, and amenities
- Wall and fence repairs
- Clean and prepare vacant spaces for rental
- Community owned lighting, faucets, drains, air-conditioners, etc.
- Water, mow, trim, weed, plant and fertilize all community-owned planted areas
- Pest control
- Entry signs, mailboxes, gates and RV storage areas
- Police streets, unused areas, trash bins/areas and other common areas
- Provide monthly maintenance report
- Care, protection and regular inventory of all maintenance equipment, tools,
- supplies, vehicles and other personal property of the community
- Keep photograph record of all maintenance work done
- Provide copies of all photos in journal to LFM/REA monthly
D. Supervision Activities:
- Assistant managers and maintenance personnel
- Any major repairs deemed necessary to hire outside contractors
- Obtaining improvementlrepair bids
- Tenant areas, space and mobilehome upkeep, repairs, new installations or
- replacements, landscaping, porches, awnings, carports, etc.
- Enforcement of Rules and Regulations
- Follow-up on all notices served to tenants for enforcement
- Common areas, pools, clubhouses, communitying, laundry building, storage, etc.
E. Knowledge and continuing education of:
[IMPORTANT NOTE: WE DO NOT EXPECT APPLICANTS TO KNOW THE FOLLOWING 7 ITEMS. WE WILL PROVIDE THIS INFORMATION AND YOU WILL LEARN IT AFTER YOU ARE HIRED. ]
- California Civil Code - Mobilehome Residency Law
- Title 25 of the California Code of Regulations
- HR 1158
- The Americans with Disabilities Act (ADA)
- Current operating policies
- Current Community Rules and Regulations
- All leases, rental agreements and other tenant documents
F. After consultation with LFM/REA, the Community Manager is responsible for the performance of these functions:
- Appointment of assistant managers and work time schedules. (Manager is responsible for arranging that communities are covered by a responsible person at all times when not in the community.)
- Lease and rent schedules and forms
- Rules and Regulations
- All other community documentation
- Contracting for repairs or other services
- Any rent control or decontrol matters (On resales, increases, etc.)
- Spotting of or removal of mobilehomes on spaces
- Preparing such records or reports as may be required by LFM/REA from time to time
- Report any unusual tenant activities or problems to LFM/REA
Compensation:
- $10.00 to $12.00 per hour depending on qualifications and experience.
- Two weeks paid vacation per year (accrues at the end of every twelve month period).
- IRS mileage rate (For 2007, it's 48.5 cents per mile) for company business. Doesn't apply to driving to and from work.
If this describes you, please click on the "Job Application" link at left. Complete the application. Submit your resume, references and completed application to apply@ocre.biz.
Thank you and God bless you!
[The majority shareholders of this corporation are Christians. Our faith is very important to us. Our intent is that this business and this corporation should glorify God as much as possible, and share the good news that there is a God, he loves you, he created you for a purpose, and that you will find hope and love and joy and peace in knowing Jesus Christ as your Lord and Savior. However, religious beliefs or non-beliefs play no role in hiring, termination, promotion, or in the terms, conditions or privileges of employment. They also play no part in our commitment to extend fair housing opportunities to all regardless of race, color, national origin, religion, sex, familial status (including children under the age of 18 living with parents or legal custodians, pregnant women, and people securing custody of children under the age of 18), and handicap (disability). Employment or advancement does not require workers to adopt a certain religious belief. The corporation accommodates employee objections. The company does not require employees to participate in religious worship experiences. The company does require that employees have a high level of integrity.]
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